Privacy & cookies

Last updated: 26 October 2026

MotoTrac (mototrac.info) is a maintenance, MOT and running-cost tracker for cars and motorcycles, run in the UK. This page explains what information we keep, why, who helps us run the service, and your rights. MotoTrac is the data controller for your information under UK data protection law (UK GDPR).

What we store

• Your account: name, email address and a securely hashed password (we never store or see your actual password). If you sign in with Google, we also keep the ID number Google gives your account so we can recognise you next time. We also keep your plan (Basic or Pro), your settings, and whether you've turned on two-step sign-in.
• Your vehicles: the details you enter, such as make, model, year, registration, VIN, mileage, MOT, tax and insurance dates, and any photo you add.
• Your records: fuel and charging logs, service history, service schedules and touring plans.
• Support tickets: what you write to us, any screenshots you attach, and basic details that help us fix problems (the page you were on and your browser).
• Security logs: to stop abuse, we briefly keep records of sign-in attempts and requests, which can include your IP address.

We use this information only to run MotoTrac for you. We don't sell it, share it with advertisers or use it for marketing.

Why we're allowed to use it

• To provide the service you signed up for (contract): your account, vehicles, records, reminders and support.
• To keep MotoTrac secure and working (legitimate interests): security logs, backups and fixing faults.
• To meet legal duties (legal obligation): for example, keeping payment records for tax.

Who helps us run MotoTrac

We use a small number of trusted companies to run the service. They may only use your information to provide their service to us.

• Fasthosts (UK) hosts the website, the database and our email. Your account and records are stored on their UK servers.
• Stripe handles Pro payments. Card details go straight to Stripe — we never see or store them. Stripe tells us your subscription status and keeps its own records under Stripe's privacy policy.
• DVSA (the Driver and Vehicle Standards Agency). When you add a vehicle or check an MOT, we send the registration number — and nothing about you — to the DVSA to get its MOT history.
• Google provides Sign in with Google (see below) and the fonts used on the site, which your browser loads from Google.
• OpenStreetMap services (Nominatim and OSRM). The touring planner sends the place names you search for and the points on your route to look up locations and plan the roads. Nothing that identifies you is included.
• Anthropic (USA) provides Claude, an AI tool we use to help with support. When you log a support ticket, its contents (your message, screenshots, name and email) may be sent to Claude to help us investigate and draft a reply. A person at MotoTrac reviews every reply before it's sent. Because Anthropic is based in the USA, this information is processed outside the UK.
• Microsoft OneDrive stores an encrypted copy of our nightly backup. It can't be read without our backup password.

Sign in with Google

If you choose Sign in with Google, Google tells us your name, your email address, that Google has confirmed that email address, and an ID number for your Google account. We use these only to create your MotoTrac account and sign you in. We don't get your Google password or access to your Gmail, contacts or anything else in your Google account. When you use the button, Google handles that sign-in under Google's privacy policy. You can remove MotoTrac's access at any time from your Google account (Third-party connections).

Emails

We email you about your account and the service only: confirming your address, password resets, sign-in codes, replies to your support tickets, MOT, tax and insurance reminders (Pro), changes to your plan, refer-a-friend rewards, and notices if your account hasn't been used for a long time. We don't send marketing emails.

How long we keep it

• Your account and records are kept until you delete your account.
• If an account isn't used for a long time, we may email you and then deactivate or delete it if you don't sign in. We always warn you first.
• When you delete your account, your data is removed straight away from the live service and drops out of our encrypted backups within about 30 days.
• Payment records may be kept for up to 6 years where the law requires it.
• Security logs are kept only as long as we need them to protect the service.

Cookies and storage

We use one essential cookie (mototrac_sid) to keep you signed in. Your browser also keeps a few small notes on your device, such as that you're signed in, a referral code you arrived with, map searches you've already made, whether you've closed the "install the app" message, and your best Pothole Dodger score. There are no advertising or tracking cookies and no third-party analytics. The sign-in pages load Google's sign-in button from Google, which may use Google's own cookies if you're signed in to Google.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to limit or object to how we use it, or to move it to another service. Contact us at the address below and we'll reply within one month. You can also:

• Export your fuel log at any time from Reports → Export CSV.
• Delete your account and all of your data permanently from Settings → Account.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk), but please talk to us first so we can try to put it right.

Contact

Questions about your data: contact@mototrac.info